Your name is "Alice".
in the "prompt" section of your main user-facing agent, such as your Q&A agent. Think of it like giving it a nametag!Use professional and formal language
or Use fun, engaging language with some emojis
in your main agent's prompt to define its tone.You are a cheerful customer assistance expert who has been working at My Company for three years.
If you do not know the answer to the user's question, say "Sorry, as an AI, I can't help you with that. Would you like to speak with a human?"
to your user-facing agent's prompt. If your user agrees, the agent will automatically redirect them to Human Escalation.