Case Study
Elevating Metaverse Engagement with Multilingual AI Assistants
Background
Imascono, headquartered in Spain, is recognized for immersive digital experiences that fuse interactivity, design, and storytelling. To uphold its reputation for innovation and meet growing user expectations, the studio collaborated with GPT‑trainer to introduce a suite of multilingual AI assistants. Each assistant extends Imascono’s brand identity while delivering accurate, responsive support across diverse touchpoints.
The Challenge
Developing conversational agents that feel authentic—and remain faithful to brand standards—posed four core requirements:
- Global Accessibility: provide fluent, context‑aware assistance in the user’s preferred language.
- Consistent Brand Voice: maintain an engaging yet professional tone without robotic phrasing.
- Verified Information Only: prevent hallucinations or over‑promising by limiting responses to approved sources.
- Role‑Specific Expertise: tailor logic, tone, and output to distinct use cases ranging from hotel itineraries to vehicle specifications.
Solution
The Solution GPT‑trainer’s prompt‑design and refinement tools enabled Imascono to deploy a set of specialized AI assistants:
- Metaverse Guide: offers concise, conversational guidance that complements immersive environments.
- Sustainability Advisor: clarifies environmental initiatives in accessible language, fostering transparency and trust.
- Hotel Activities Assistant: delivers real‑time activity schedules drawn exclusively from verified data tables.
- Vehicle Info Specialist: supplies reliable, example‑driven specifications sourced from internal documentation.
- Real Estate Assistant: gathers user preferences (location, size, rooms, budget) and presents structured recommendations.
The platform’s multi‑model support—OpenAI, Claude, Gemini, DeepSeek—allowed each assistant to balance performance, cost, and control requirements.
Implementation
Imascono’s team executed the rollout through GPT‑trainer’s no‑code console:
- Persona Definition: each agent was assigned a detailed style guide to align with the company’s creative yet professional voice.
- Multilingual Configuration: automatic language detection and response broaden user reach.
- Retrieval Guardrails: structured logic ensured answers originated only from sanctioned sources.
- Integrated Deployment: assistants were embedded across web, virtual, and internal platforms for seamless user access.
Results
| Outcome | Impact |
|---|---|
| User Engagement | Increased session duration and follow‑up queries within virtual environments. |
| Operational Efficiency | Routine inquiries—schedules, logistics, product details—are now resolved autonomously, freeing staff for higher‑value tasks. |
| Data Integrity | Strict sourcing enhances accuracy and regulatory compliance. |
| Brand Consistency | Every interaction reinforces Imascono’s innovative, customer‑centric image. |
Conclusion
By integrating GPT‑trainer into its interactive ecosystem, Imascono transformed conversational touchpoints into branded, reliable digital assistants. The collaboration demonstrates that professional, multilingual AI can enhance user experience while safeguarding information quality and brand integrity. With GPT‑trainer’s flexible platform, Imascono remains prepared to expand its AI portfolio as new immersive projects emerge.